Legal

FREE SHIPPING DETAILS

We love that you chose to order with us! As a reward, smokieshop.com will give FREE SHIPPING on all orders over $150 that ship within the continental United States. 

Smokieshop.com cares about what happens to your package. Because of this, we purchase, on our dime, delivery confirmation on all First Class Mail shipments sent via USPS. Most vaporizers and larger items sent with FedEx will already have this information, and Smokieshop.com can adequately track this with no specialty needs. Your order confirmation will be sent to the email address used to make the order as soon as our warehouse has packed your shipment up.

A signature is required for orders $200 and greater. An adult signature requirement is available upon request.
Please contact us for further details.

**Note that if your tracking information states “Not Found,” please allow until 7:00 pm EST for it to update on the tracking website (USPS, FedEx, or UPS). Tracking information will update on the website once the package is picked up by the courier.

PRIVATE & SECURE

It is no one’s business what you order online. All  Smokieshop.com orders will be shipped in plain, unmarked packaging. There will be no indication of the contents on the outer packaging, no Smokieshop.com logo, no product indications. The return label on your package will state “Shipping Department,” along with our address.

HOW LONG WILL MY PACKAGE TAKE?

Orders are fulfilled and shipped out within 3-5 business days (excluding weekends and holidays). Some orders may take longer to fulfill depending on availability. Once your order is shipped, arrival can take another 3-5 business days. Please note delays in transit are possible due to an influx of online orders and shortage of workers nationwide during the Covid-19 pandemic.

RETURNS & EXCHANGES

Thank you so much for buying from Smokieshop.com. We appreciate your business. If you are here however, it would suggest there is a problem. We are happy to help. If you have an issue with returns or exchanges, you are in the right place.

It is an excellent idea to do your research before buying any product online before you buy. This will help ensure you are well-informed and truly do want the item you are ordering. Due to the nature of our products, no returns or exchanges can be made on items that have been used in any way whatsoever. Making sure this is the product for you will help ensure the best possible outcome. Our amazing staff is more than happy to answer questions ahead of your purchase so please do not hesitate to ask about anything you want to know about. Seriously, we are all very knowledgeable and super friendly, we would love to chat. We will do our best to make sure you have all of the information you will need.

If you do have to return something, here is what you need to know…

ORDERS RETURNED WITHIN 14 DAYS

All items purchased from  Smokieshop.com must meet the following requirements to be eligible for a refund or exchange. There are no exceptions:

• Item(s) must be in original, brand-new condition.
• Item(s) must be shipped back within 14 days of the original delivery date.
• Any glass damage must be reported within 48 hours of delivery.
• Return shipping is not included in the purchase agreement and is covered by the customer. Understand this also does not include any repayment for faster shipping ordered on the initial order.  Smokieshop.com strongly encourages return shipments to be tracked and insured. Lost or damaged returns will not be credited unless it can be tracked and is insured.
• Smokieshop.com a package is lost or damaged in transit, Smokieshop.com cannot accept receipt of the return and no refund will be given.
• Customer agrees to a 20-50% processing fee for items that have been opened, tampered with, or have broken factory seals. Item(s) must be returned in full or will otherwise incur additional processing fees up to 50%. This includes charging cables, covers, storage, parts and/or accessories.
•  Smokieshop.com, at its sole discretion, reserves the right to refuse any return or exchange and/or may require more information to ultimately allow a return or exchange.
• All refunds will be issued within two (2) business weeks of the date of receipt to our warehouse.
  Providing that all of the above conditions are in verifiable order, this would be a full refund or the exchanged merchandise sent out.

ORDERS RETURNED AFTER 14 DAYS

Products are not eligible for return or exchange after thirty (14) days.

INTERNATIONAL RETURNS

International returns are considered on a case-by-case basis. We are 100% committed to customer satisfaction so we will do everything in our power to facilitate a smooth return or exchange. Due to circumstances outside of our immediate control, such as larger shipping costs, customs fees, and the like, we may not always be able to accommodate.

NOTICE

Smokieshop.com reserves the right to modify or change this Return & Exchange Policy at any time. Changes will always be posted on this page unless otherwise noted here.

Please thoroughly inspect your order upon delivery! All glass damages must be reported to our Customer Service Department within 48 hours to be considered for a refund or exchange.